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Module 14 · Data Science in Practice Module contents
Module 14  ·  Card 7 / 12beginner

Communicating Insights

Communicating insights means turning an analysis into a clear message that someone can act on.

Lead with the answer and the recommendation, then give the evidence, rather than retelling the analysis in order.

For example, open with churn rising 2 points after the price change and a suggested fix, then show the chart.

Each chart should make one point, with a title that states it.

Be honest about uncertainty and limits, since a decision maker needs to know how far to trust the result.

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Module 14 · Data Science in Practice · 12 concepts
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Communicating Insights, in more detail

An analysis only has value once someone understands it well enough to act on it.

Communication is therefore part of the analysis, not a final decoration.

Most decision makers have little time, so the message must come first and be short.

A useful structure is answer, reason, evidence: what we found, why it matters and how we know.

The recommendation should be specific, such as offering existing customers a 10% discount, not looking into pricing.

Numbers need context, such as a comparison with last year or with a target.

Precise-looking figures, such as 23.47%, often suggest more certainty than the data supports, so rounding helps.

Uncertainty can be shown plainly, such as somewhere between 2% and 5%, instead of a lone number.

Charts should be simple, labelled and titled with their message.

Technical details, such as the tests used, belong in an appendix that anyone can check.

Knowing the audience changes the version: engineers want the method, while executives want the decision.

Saying what the data cannot answer builds trust and stops results being stretched too far.

Stating the main message in 1 sentence is a good test of whether it is clear.

In practice, a short written summary often travels further than a slide deck, since it gets forwarded.

The usual mistake is presenting everything that was done, in the order it was done, so the finding gets lost.

Test yourself

One question on this card. Every option explains itself once you pick, right or wrong.

Question 1
An analyst presents findings to executives who have 5 minutes. How should the presentation start?
Data Science in Practice

12 concepts in this module, then a graded test with every answer explained.

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